Refund and Returns Policy

At Pakachi Clothing, customer satisfaction is our top priority. We understand that sometimes purchases may not meet your expectations. Our refund policy ensures a smooth and transparent process:

Eligibility for Refund

1. Conditions:
   • Items must be returned within 14 days of the delivery date.
   • Returned items must be in their original, unused condition, including all original tags and packaging.
   • Items showing signs of wear, damaRefund, Cancellation and Delivery Policyge, or alteration will not be eligible for a refund.
2. Non-Refundable Items:
   • Custom-made or personalized items.
   • Sale or clearance items.
   • Gift cards or vouchers.

How to Request a Refund

1. Contact Us:
   • Email us at [insert contact email] or use our contact form on Pakachi Clothing’s website.
   • Include your order number, proof of purchase, and a brief explanation of the return reason.
2. Inspection:
   • Upon receiving your returned item, we will inspect it within 5 business days.
   • If approved, a refund will be processed using your original payment method.
3. Refund Timeline:
   • Refunds are issued within 7–10 business days after approval.

Shipping Costs

• Original shipping charges are non-refundable unless the return is due to a defective or incorrect item.
• Customers are responsible for return shipping costs unless the error was on our part.

Cancellation Policy

We strive to accommodate our customers’ needs, including changes to or cancellations of orders:

Order Cancellations

1. Before Processing:
   • Orders can be canceled within 24 hours of placement at no cost.
   • Email us at [insert contact email] with your order number to initiate the cancellation.
2. After Processing:
   • Once an order has entered processing or shipping stages, cancellation may not be possible. We will inform you of the order status and possible alternatives.

Non-Cancellable Items

• Custom-made or pre-ordered items cannot be canceled once production begins.

Refund for Canceled Orders

• Approved cancellations will be refunded within 5–7 business days.

Delivery Policy

We ensure a reliable and seamless delivery experience to get your orders to you promptly:

Order Processing

• Orders are processed within 2–3 business days after confirmation.
• Processing times may vary during high-demand periods, such as holidays.

Delivery Timeframe

1. Domestic Shipping (Within Zambia):
   • Standard delivery: 5–7 business days.
   • Express delivery (where available): 1–3 business days.
2. International Shipping:
   • Delivery times vary depending on the destination country.
   • Customs and import fees are the customer’s responsibility.

Shipping Rates

• Standard shipping charges apply for orders below this amount, calculated during checkout.

Tracking Your Order

• Once your order is shipped, you will receive a tracking link via email to monitor the delivery progress.

Failed Deliveries

• If a delivery fails due to incorrect address information provided by the customer, re-shipping fees will apply.
• Unclaimed packages returned to us will be refunded (minus shipping costs) or reshipped upon request (additional charges apply).

Additional Notes

• Customer Service: If you have any concerns regarding refunds, cancellations, or deliveries, please contact our support team at [insert contact email].
• Policy Updates: This policy is subject to change. Please review it regularly on our website.