Frequently Asked Questions

(FAQs)

1. Orders & Payments

Q: How do I place an order?
A: You can place an order directly on our website by browsing our collection, adding items to your cart, and proceeding to checkout. Follow the prompts to enter your details and complete payment.

Q: What payment methods do you accept?
A: We accept major payment methods, including Visa, Mastercard, mobile money, and other secure payment options available at checkout.

Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 24 hours of placement. Please contact us immediately at [insert email] for assistance.

2. Shipping & Delivery

Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping costs and delivery times vary based on location. International customers are responsible for customs and import duties.

Q: How long does delivery take?
A:

• Zambia (Domestic Shipping): 5–7 business days.
• Express Shipping (if available): 1–3 business days.
• International Shipping: Varies by country (estimated at 7–14 business days).

Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking link to monitor your package’s progress.

Q: What happens if my package is delayed?
A: While we aim for timely deliveries, occasional delays may occur due to unforeseen circumstances (e.g., customs clearance or high demand periods). Contact us if you experience significant delays.

3. Returns & Exchanges

Q: What is your return policy?
A: You can return items within 14 days of receiving them, provided they are unused, in their original condition, and with all tags intact. Sale and custom-made items are non-refundable.

Q: How do I request a return or exchange?
A: Contact our support team at [insert email] with your order number and reason for the return. Once approved, ship the item back to our address.

Q: Who covers return shipping costs?
A: Customers are responsible for return shipping fees unless the item is defective or incorrect.

4. Product & Sizing

Q: How do I choose the right size?
A: Each product page includes a size guide to help you find the perfect fit. If unsure, contact us for assistance.

Q: Are your products made from authentic African fabrics?
A: Yes! Our clothing is crafted using high-quality, authentic African prints and materials.

5. Promotions & Discounts

Q: Do you offer discounts or promotions?
A: Yes, we occasionally run promotions. Sign up for our newsletter or follow us on social media for updates on discounts and exclusive offers.

Q: Do you offer bulk discounts?
A: Yes, for bulk or wholesale orders, please reach out to us at [insert email] for pricing and availability.

6. Customer Support

Q: How can I contact customer support?
A: You can reach us via email at [insert email] or through our contact form on the website. We aim to respond within 24–48 hours.

Q: What are your customer service hours?
A: Our support team is available from Monday to Friday, 9 AM – 6 PM (Zambia Time).